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How we work with you

Find the right tier, then read the detail.

Seven engagement shapes, from lean single-site support to regulated multi-site programmes. Compare them here — each has its own page with full scope, boundaries and pricing context.

Compare service packages

Core

Right-sized for lean teams

  • Service desk and end-user support with defined response expectations
  • 24/7 monitoring and alerting on critical systems
  • Patching and baseline maintenance aligned to your risk tolerance
  • Backup strategy and recovery objectives matched to your business
Full scope & pricing

Essentials

Ideal for small teams that are past “break-fix”

  • Prioritized helpdesk and end-user support
  • 24/7 monitoring, alerting, and incident triage
  • Proactive patching and lifecycle hygiene for endpoints and servers
  • Backup and recovery design tied to your recovery priorities
Full scope & pricing

Growth

Built for organizations adding people, locations, or obligations

  • Everything in Essentials, with deeper operational standards
  • Identity, email, and endpoint security baseline (MFA, policies, hardenin...
  • Microsoft 365 and cloud hygiene: groups, sharing, guest access, and gove...
  • Employee onboarding and offboarding playbooks with IT checkpoints
Full scope & pricing

Business

Mid-market depth: SLAs, ownership, and operational maturity

  • Enhanced service levels and prioritization for business-critical workloa...
  • Security operations rhythm: reviews, tuning, and prioritized remediation
  • Structured change windows, CAB-style discipline, and rollback thinking
  • Vendor and contract coordination (ISP, telco, line-of-business, cloud)
Full scope & pricing

Strategic

When IT should drive planning—not just close tickets

  • Multi-year technology roadmaps tied to measurable business outcomes
  • IT governance: policies, standards, and risk prioritization leadership
  • Budgeting, vendor strategy, and license optimization with finance alignm...
  • Security and compliance alignment (e.g. HIPAA-aware operations where app...
Full scope & pricing

Assurance

Compliance-heavy, audit-ready, and documentation-forward

  • Risk-based control mapping and prioritized remediation backlog
  • Documentation hygiene: policies, procedures, and evidence trails you can...
  • HIPAA-aware and CMMC-minded operating practices where they apply to your...
  • Vendor and BA / subcontractor diligence support for IT-relevant workflow...
Full scope & pricing

Custom — regulated, multi-site, or project-heavy

When your environment does not fit a standard tier

  • Multi-location, WAN / SD-WAN, and resilience design
  • Compliance-sensitive workflows, segmentation, and documentation
  • Structured cabling, network refresh, relocations, and physical moves
  • Phased rollouts with milestones, testing, and sign-off
Full scope & pricing

Compare managed tiers

Scroll sideways to see every tier.

Comparison of managed service tiers by capability. On small screens, scroll sideways to see every column.
Core Full details → Essentials Full details → Growth Full details → Business Full details →
Service desk and end-user support with defined response expectations Prioritized helpdesk and end-user support Everything in Essentials, with deeper operational standards Enhanced service levels and prioritization for business-critical workloads
24/7 monitoring and alerting on critical systems 24/7 monitoring, alerting, and incident triage Identity, email, and endpoint security baseline (MFA, policies, hardening patterns) Security operations rhythm: reviews, tuning, and prioritized remediation
Patching and baseline maintenance aligned to your risk tolerance Proactive patching and lifecycle hygiene for endpoints and servers Microsoft 365 and cloud hygiene: groups, sharing, guest access, and governance Structured change windows, CAB-style discipline, and rollback thinking
Backup strategy and recovery objectives matched to your business Backup and recovery design tied to your recovery priorities Employee onboarding and offboarding playbooks with IT checkpoints Vendor and contract coordination (ISP, telco, line-of-business, cloud)
Vendor-neutral guidance on common tools and licensing hygiene Standard runbooks for common requests and changes Quarterly business reviews and roadmap checkpoints with leadership Asset lifecycle, procurement support, and license reconciliation cadence
Single accountable partner for day-to-day IT operations Vendor-neutral recommendations on stack and spend Change management discipline for higher-impact updates Executive-ready reporting on posture, incidents, and improvement backlog
— — — Tighter alignment between IT initiatives and business calendars

Regulated sectors — we scope honestly

Law firms, utilities, healthcare and financial operators usually pair Growth or Business with Assurance. We confirm scope after discovery, not with one-size-fits-all compliance claims.

Legal IT Utilities Healthcare vCIO approach

Questions about packages

Are ECS service packages fixed-price contracts?
The ranges shown are illustrative starting points, not binding quotes. Final pricing follows discovery of your sites, compliance needs, and internal IT model — full MSP or co-managed.
Can we start with an assessment before committing to managed IT?
Yes. Vulnerability assessments and roadmap workshops are common entry points. Findings feed quarterly reviews and a remediation backlog instead of living in a disconnected report.
Do packages include onsite support in Houston and Fort Bend?
Onsite expectations are documented during discovery. Our Stafford HQ supports Greater Houston — including Sugar Land, Katy, Pearland and The Woodlands — with realistic drive times for project and escalation work.

Not sure which tier fits?

Tell us about your environment and we will recommend one — including telling you if a lower tier is enough.

Ask a scoping question