Managed service plans
Four managed plans, each billed as one flat monthly fee per user. Compare structure here, then open any plan for inclusions, limits, and how security and vCIO fit.
What each plan adds
A dependable help desk without the full security stack
Flat monthly fee per user
Fits: Under 10 staff with no client data and a tight budget.
Our recommended baseline for any business that handles client data
Flat monthly fee per user
Fits: Any business that keeps client, patient, or financial records.
For legal, healthcare, finance, and energy
Flat monthly fee per user
Fits: Regulated, insured, or audited businesses in law, healthcare, finance, and energy.
Backup and tooling for your in-house IT lead
Flat monthly fee per user
Fits: Companies with an in-house IT lead who need what one person cannot cover.
We share the ECS price guide after a first conversation, because the right plan depends on your headcount, devices, locations, and security obligations.
Plans run month to month with 30 days\' written notice, or on a 12-month agreement that lowers the plan fee and waives one-time onboarding. A monthly minimum applies.
Microsoft 365, Google Workspace, and other third-party licenses, hardware, and projects outside the plan are billed separately. Every line is confirmed in a written quote before work starts.
Scroll sideways to see every plan.
| Capability | Essentials Flat monthly fee per user Full details → | Most popular Professional Flat monthly fee per user Full details → | Complete Flat monthly fee per user Full details → | Co-Managed Flat monthly fee per user Full details → |
|---|---|---|---|---|
| Support | Unlimited remote help desk, 8 a.m. to 6 p.m. CT, Monday to Friday | Unlimited remote help desk, 8 a.m. to 6 p.m. CT, Monday to Friday | Unlimited remote help desk, 8 a.m. to 6 p.m. CT, Monday to Friday | Tier-2 and tier-3 escalation behind your in-house IT lead |
| Endpoints and accounts | Endpoint management, patching, and Microsoft 365 or Google Workspace administration | Endpoint management, patching, and Microsoft 365 or Google Workspace administration | Endpoint management, patching, and Microsoft 365 or Google Workspace administration | ECS monitoring and management tooling alongside your team |
| Vendors and documentation | Vendor management, network documentation, and a client runbook | Vendor management, network documentation, and a client runbook | Vendor management, network documentation, and a client runbook | Responsibilities agreed in writing, so nothing falls between teams |
| Security | Managed antivirus included; 24/7 managed detection and email security are add-ons | Huntress 24/7 managed detection and response, Barracuda email protection, cloud backup, security training, and a password manager | Everything in Professional, plus Huntress identity protection for Microsoft 365 | Security services added à la carte for what your team cannot run |
| Onsite support | Available at the discounted plan rate | Included | Included | Available at the plan hourly rate |
| Business reviews | Annual business review | Quarterly business reviews | Quarterly business reviews plus a vCIO roadmap | Scoped with your IT lead |
| Vulnerability assessments | Available separately | Plan discount applies | One included per year | Available separately |
| After-hours and compliance | Billed hourly when needed | Billed hourly when needed | After-hours response for critical incidents and compliance support included | Billed hourly when needed |
What serious buyers verify before they engage
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What leadership teams emphasize
“We needed IT decisions tied to budget and risk—not another vendor steering tickets. ECS brought plain-language roadmaps and execution we could defend to our board.”
Operations leader Greater Houston professional services
“Guest access and mobile devices finally match what counsel expects—we are not guessing about tenant hygiene anymore.”
Office manager Legal · Houston
“Security reviews stopped being a scramble before audits. Documentation and cadence improved enough that finance and compliance finally speak the same language as IT.”
Director of operations Regulated mid-market
“Multi-site coverage without juggling three vendors. One accountable team for backup posture, identity, and steady-state support.”
IT stakeholder Multi-location SMB · Texas
“They scoped honestly about what they could support for our CIP-style program—no false compliance promises, just operational execution we could actually follow.”
Operations lead Energy / industrial · Gulf Coast
Composite themes drawn from recent engagements—not named client endorsements or verbatim quotes. Specifics vary by organization, scope, and industry.
A focused conversation about your organization, locations, compliance pressures, and outcomes leadership expects from IT. You leave knowing whether ECS is worth a deeper discovery investment—and we will tell you honestly if we are not the right fit.
We review identity, endpoints, backups, vendors, and operational pain points—often paired with a vulnerability or readiness assessment when risk warrants it. You receive a prioritized gap summary and sequenced recommendations, not a generic slide deck.
Written, line-item quote: the plan we recommend and why, documented response targets, assumptions, and exclusions. It usually arrives within two business days.
Controlled onboarding runbooks, documentation handoff, and operational cadence—typically complete within two weeks of signing. Then come monthly operations and business reviews on the cadence your plan includes. The same engineers who scoped your environment support you day to day.
Law firms, utilities, healthcare and financial operators usually pair Growth or Business with Assurance. We confirm scope after discovery, not with one-size-fits-all compliance claims.
Tell us about your environment and we will recommend one — including telling you if a smaller plan is enough.
